The Decisions That Come With Ownership
Buying, running, and selling a business call for different financial, tax, and operating decisions.
Windmill: Operating a Manufactured-Housing Community
Acquiring and running a 399-site community in Michigan, then moving into self-storage.
Before You Rely on the Numbers
Distinguishing what the accounts measure from what the records don't support.
California's Video-Franchise Reform
California's AB 2987: the public-affairs work and the limits of the case for video-franchise reform.
Small Business Research Institute
Building the Certified Entrepreneurial Advisor program with Carl Heintz.
AT&T: The SBC Merger in California
Managing the San Francisco public-affairs war room for the 2005 SBC-AT&T merger.
Choosing Evidence for a Communications Argument
Choosing numbers, examples, and personal accounts that actually support the claim.
Media Relations in a Healthcare Organization
Clinical accuracy, patient privacy, and hospital operations come before a good story.
Five Questions to Ask Before a Media Interview
Clarify the story, deadline, format, and information needed before the interview.
Ten Avoidable Media-Interview Mistakes
Preparation, speculation, and mistaken assumptions about how reporters work.
Working Toward Accurate Media Coverage
Improve preparation and responsiveness without assuming control over the coverage.
A Crisis Communications Checklist
Establish responsibility, verify facts, and give affected people useful information.